Terms of service

Terms of Service

Last updated: September 8, 2026

These Terms of Service ("Terms") govern your use of the perfectslushi website and your purchase of any product from it. By accessing our site or placing an order, you agree to them. Please read section 3 carefully.

1. Business details

perfectslushi
Grasso Parker Green
8 Walker Avenue, Wolverton Mill, Milton Keynes, MK12 5TW, United Kingdom
Email: contact@perfectslushi.shop

2. What we sell

perfectslushi sells educational digital guides about infant and toddler sleep, delivered as downloadable files. We do not sell physical goods and nothing is shipped. We do not provide consultations, coaching, or services of any kind, except where a product page explicitly includes email support for a stated period.

3. Not medical advice

This is the most important section on this page. Please read it.

Our guides are educational material written for parents. They are not medical advice, a medical opinion, a diagnosis, or a treatment plan. We are not your child's doctor, and no doctor-patient or professional relationship is created by buying a guide or by emailing us.

Sleep in infants and young children is connected to feeding, weight gain, breathing, and development. Before you change your child's sleep or feeding, and at any point where you are unsure, consult your GP, health visitor, paediatrician, or another qualified health professional. This matters especially if your child was born prematurely, has any medical condition, has reflux or any breathing concern, or if there is any question about growth or weight gain.

Never delay seeking medical advice, and never disregard advice you have received from a health professional, because of something you read in one of our guides.

Follow current safe sleep guidance from your health professional and your national health authority. Our guides do not replace that guidance and do not attempt to.

4. No guarantee of results

Every child is different. We describe methods, typical timelines, and what commonly happens, based on generally accepted principles of infant sleep. We do not promise any specific outcome, any amount of sleep, or any timeframe for your child.

5. Eligibility

You must be at least 18 years old, or the age of majority where you live, to purchase from this website.

6. Licence and permitted use

When you buy a guide you receive a personal, non-exclusive, non-transferable licence to use it within your own household. You may print copies for your family and share a copy with your child's caregiver.

You may not resell, redistribute, publish, upload to a file-sharing service, translate, or create derivative works from our guides, in whole or in part. You may not use them in any commercial, professional, educational, or childcare service. All content remains our property or that of our licensors and is protected by copyright.

The same applies to the website itself, including its text, images, logos, and designs. You may not copy or reuse any of it without our written permission.

7. Technical requirements

Our files are supplied in standard document formats and open on any current computer, tablet, or phone with a PDF reader. You are responsible for having a device and an internet connection able to download and open them. If a file will not open for you, contact us and we will help or refund you under our Return & Refund Policy.

8. Pricing and payment

Prices are shown in the currency indicated at checkout and are subject to change without notice. Where VAT is due on a digital supply, it is charged according to the country you are in and is shown at checkout. Payment is processed by our payment provider; we do not receive or store your card details. We may correct pricing errors, and may cancel and fully refund an affected order.

9. Orders and when the contract is formed

Your order is an offer to purchase. We may accept or decline it, including for pricing errors or suspected fraud. The contract is formed when we confirm your order and make your download available. Because delivery is immediate, please read section 10 before you buy.

10. Delivery and your right to cancel

Access is delivered by email and by download link, normally within a few minutes of payment.

By completing your purchase you expressly request that supply of the digital content begins at once, and you acknowledge that you lose your statutory right to cancel once that supply has begun. Full details are in our Return & Refund Policy, which forms part of these Terms.

11. Email support

Where a product includes email support, that support covers the plan contained in the product you purchased, for the period stated on the product page. It is educational support only and is subject to section 3. We will tell you plainly when a question belongs with a health professional instead.

12. Prohibited uses

You agree not to use our site for any unlawful purpose, to infringe our intellectual property, to transmit malicious code, or to interfere with the security or proper functioning of the site.

13. Availability

We aim to keep the website available at all times but do not guarantee uninterrupted access. We may change, suspend, or discontinue any product.

14. Your rights as a consumer

Nothing in these Terms limits or excludes any right that the law gives you and that we are not allowed to exclude.

United Kingdom. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If it is not, you are entitled to a repair or replacement, or to a price reduction.

European Union. Under Directive (EU) 2019/770 on the supply of digital content, the content must conform to the contract, and we are liable for any lack of conformity that becomes apparent within two years of supply. You are entitled to have it brought into conformity, or to a price reduction or refund. Your 14-day right of withdrawal is described in our Return & Refund Policy. If we cannot resolve a dispute directly, EU consumers can access alternative dispute resolution bodies listed at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

Australia. Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

New Zealand. Where you buy as a consumer, the Consumer Guarantees Act 1993 applies and its guarantees cannot be contracted out of.

15. Disclaimer and limitation of liability

Except as set out in section 14 and as required by law, our products are provided "as is" and "as available" without warranties of any kind.

To the fullest extent permitted by law, perfectslushi is not liable for any indirect, incidental, special, or consequential damages arising from your use of this website or our guides. Our total liability for any claim is limited to the amount you paid for the product concerned. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited under applicable law.

16. Indemnity

You agree to hold perfectslushi harmless from any claim arising out of your breach of these Terms or your misuse of our content.

17. Changes

We may update these Terms. The version that applies to your purchase is the one published on this page at the time you bought.

18. Governing law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. If you are a consumer resident in the European Union, this choice of law does not deprive you of the protection afforded by the mandatory consumer-protection provisions of the law of your country of residence, which continue to apply.

19. Contact

Email contact@perfectslushi.shop, or write to Grasso Parker Green, 8 Walker Avenue, Wolverton Mill, Milton Keynes, MK12 5TW, United Kingdom.