Refund policy

Return & Refund Policy

Last updated: September 8, 2026

At perfectslushi we sell digital products. There is nothing to post back, so this
policy explains exactly when we refund and when we do not. By placing an order
with us, you agree to the terms below. Please read Section 2 before you buy.

1. What you are buying

Every product on this store is a digital file or a digital programme. Nothing is
shipped. Access is delivered by email and by download link, normally within a few
minutes of payment.

2. Immediate access and your right to cancel

Our products are delivered immediately so you can use them straight away.

By completing your purchase you expressly request that we begin supplying the
digital content at once, and you acknowledge that you lose your statutory right
to cancel once that supply has begun. If you would prefer to keep the
cancellation right, do not open or download the files and contact us instead, as
described in Section 3.

3. When we refund

We refund in full in these cases:

- You have not opened or downloaded the files and you contact us within 14 days
  of purchase.
- You were charged more than once for the same product. Duplicate charges are
  refunded immediately and are not subject to any time limit.
- Your files are corrupted, incomplete or will not open, and we cannot fix it.
- You received the wrong product, or the product was materially different from
  how it was described at checkout.

4. When we do not refund

We do not refund change of mind once you have opened or downloaded the files.
This includes deciding the product is not for you, no longer needing it, or not
having used it. The content is yours in full from the first minute and cannot be
given back.

5. Problems with your files

If a download link fails, a file will not open, or the content is not what you
paid for, email contact@perfectslushi.shop within 30 days with your order number
and a short description. We will re-send your access, repair the file, or refund
you in full at no cost to you.

6. Your rights under local law

Nothing in this policy limits rights that the law gives you and that we are not
allowed to exclude.

United Kingdom. Under the Consumer Rights Act 2015, digital content must be of
satisfactory quality, fit for purpose and as described. If it is not, you are
entitled to a repair or replacement, or to a price reduction. Under the Consumer
Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you
normally have 14 days to cancel, and that right ends when supply of the digital
content begins with your express consent, as set out in Section 2.

European Union. If you are a consumer resident in the EU, you have a 14-day right
of withdrawal without giving any reason. For digital content, that right is lost
once supply has begun with your prior express consent and your acknowledgement
that the right is lost, which you give at checkout as set out in Section 2. Until
supply begins, you may withdraw using the form in Section 7.

Australia. Our products come with guarantees that cannot be excluded under the
Australian Consumer Law. If a product has a major failure, you are entitled to a
refund or a replacement, and to compensation for any other reasonably foreseeable
loss. If the failure is not major, you are entitled to have the problem fixed
within a reasonable time.

New Zealand. Where you buy as a consumer, the Consumer Guarantees Act 1993
applies and its guarantees cannot be contracted out of.

Canada and the United States. Consumer protection rules vary by province and by
state. Where a rule where you live gives you more than this policy does, that
rule applies.

7. Model withdrawal form

Use this form only if you have not yet opened or downloaded your files and you
wish to withdraw from the contract. You are not obliged to use it; a clear
statement by email is enough.

To: perfectslushi, Grasso Parker Green, 8 Walker Avenue, Wolverton Mill,
Milton Keynes, MK12 5TW, United Kingdom, contact@perfectslushi.shop

I/We hereby give notice that I/We withdraw from my/our contract for the supply of
the following digital content:
Ordered on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

8. How to request a refund

Email contact@perfectslushi.shop with:
- your order number
- the email address used at checkout
- one line describing what happened

That is the whole process. There is no third-party portal and no form to fill in.

9. How long it takes

We answer refund requests within 24 hours on business days. Approved refunds go
back to your original payment method within 5 business days, and within 14
calendar days where a statutory withdrawal applies. Your bank or card issuer then
posts the money to your statement, normally within 5 to 10 business days. That
final step is controlled by your bank, not by us.

10. Access after a refund

Once a refund is issued, your download link is deactivated and your licence to
use the files ends. Please delete any copies you have saved.

11. Before you file a chargeback

If something is wrong with your order, email us first. We can almost always fix
it the same day, and a refund reaches you faster than a chargeback does. Filing a
chargeback without contacting us leads to your access being revoked while the
dispute is reviewed.

12. Contact

For any question about refunds, email contact@perfectslushi.shop. Our address is
Grasso Parker Green, 8 Walker Avenue, Wolverton Mill, Milton Keynes, MK12 5TW,
United Kingdom.